
Course Description:
This course equips learners with the knowledge, skills, and strategies needed to effectively manage and resolve conflicts in personal, social, and professional settings. It introduces the nature and causes of conflict, different conflict management styles, and approaches to negotiation and mediation. Students will learn how to analyze conflict situations, improve communication, and develop problem-solving techniques that foster collaboration, mutual respect, and positive outcomes.
Course Objectives:
By the end of the course, learners should be able to:
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Understand the sources and dynamics of conflict.
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Apply various conflict resolution styles and strategies.
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Communicate effectively during disagreements.
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Use negotiation and mediation techniques to reach win-win solutions.
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Promote teamwork and build healthy relationships by managing conflicts constructively.
Target Group:
This course is suitable for students, employees, managers, community leaders, and anyone interested in developing interpersonal and leadership skills.
Expected Outcomes:
Learners will develop critical thinking, emotional intelligence, and communication skills that enable them to handle disputes peacefully and maintain positive interactions in diverse environments.
- Teacher: mercy adhiambo